Shipping policy

Last updated: July 19, 2026

This Shipping Policy applies to orders placed on fixnium.com.

Where we ship

We ship to all Canadian provinces and territories, including Québec.

Shipping cost

Every order includes free tracked shipping. Customers are not charged customs duties, import fees or brokerage fees.

Processing time

Orders are normally processed within 1–2 business days. Our daily order cut-off is 5:00 p.m. Eastern Time (Québec local time). Orders placed after the cut-off begin processing on the next business day.

Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from transit time.

Transit and estimated delivery

After dispatch, estimated transit time is 3–7 business days. The normal total estimate is therefore 4–9 business days from the start of processing.

Delivery dates are estimates, not guarantees. Severe weather, carrier disruptions, remote-area service limitations and events outside our reasonable control may cause delays. Any mandatory rights under applicable consumer law remain unaffected.

Tracking

When your order is dispatched, we send tracking information to the email address provided at checkout. Tracking can take up to 48 hours to display its first carrier scan.

Shipments

Orders are normally sent as one shipment. If an exceptional carrier or fulfilment issue results in more than one parcel, we will provide tracking for each parcel and will not charge additional shipping fees.

Shipping addresses and P.O. boxes

Please provide a complete and accurate delivery address. P.O. box delivery is available only where supported by the selected carrier. If a carrier cannot service the address provided, we will contact you for an alternative address.

If an order is returned because the address supplied at checkout was incomplete or incorrect, contact us. Any reasonable reshipping cost caused by the incorrect address may be charged to the customer where permitted by law.

Delayed, lost or marked-delivered orders

If tracking has not updated for an unusual period, the delivery estimate has passed, or a parcel is marked delivered but has not been received, email info@fixnium.com with your order number. We will investigate with the carrier and provide the remedy required by applicable law.

Contact

Email: info@fixnium.com
Telephone: +1 307 394 5092