Returns, Refunds & Exchanges
Last updated: July 19, 2026
We offer a 30-calendar-day return window beginning on the date your order is delivered.
Start a return
Before sending anything, email info@fixnium.com with your order number and the item you wish to return. We will review your request and, if eligible, provide the correct return address and instructions.
Do not send returns to our public business mailing address. Items sent without return instructions may be delayed or refused.
Return eligibility
To qualify for a voluntary return, the item must:
- be requested within 30 calendar days after delivery;
- be unused, unwashed and unaltered;
- be in a condition that allows us to inspect it; and
- include proof of purchase.
Original packaging is not required. We may refuse a voluntary return if the item shows use, washing, alteration, misuse or damage that occurred after delivery.
Change-of-mind returns
For a return caused by a change of mind, preference, fit or an ordering mistake, the customer arranges and pays for return shipping. We recommend using a tracked service. The returned item remains the customer's responsibility until it is received.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible and within the 30-day return window. Include your order number, a description of the problem and clear photos or video where reasonably possible.
For confirmed damaged, defective or incorrect items, Fixnium pays reasonable return shipping costs and will provide an appropriate replacement, exchange, repair or refund. Nothing in this policy limits any legal warranty or other mandatory consumer right.
Exchanges
Direct exchanges are accepted for eligible unused items, subject to availability. Contact us before returning the original item. For preference, fit or ordering mistakes, the customer pays return shipping. For a confirmed defect or our fulfilment error, Fixnium pays the applicable return shipping cost.
Refunds
Once the return is received, we inspect it and notify you of the decision. Approved refunds are issued to the original payment method within 7 business days after inspection. Your bank or payment provider may require additional time to post the credit to your account.
We do not charge a restocking fee. Because standard shipping is free, there is no original standard shipping charge to deduct. Any optional upgraded shipping charge is refundable only when required by law or when the return results from our error.
Order cancellations
You may cancel an order within 2 hours after placing it. Send the request to info@fixnium.com and include your order number. The time the email is received determines whether the request falls within the two-hour window. After that window, an order may already be processing and the normal return procedure applies.
Items not eligible for voluntary return
- used, washed, altered or customer-damaged items;
- gift cards; and
- items clearly identified as final sale before purchase, but only where permitted by law.
Mandatory consumer rights
This is Fixnium's voluntary return policy. It does not replace or reduce rights that cannot legally be waived, including rights relating to defective, unsafe, misdescribed or undelivered goods and statutory cancellation rights for distance contracts. Where applicable law provides a stronger remedy or a different deadline, applicable law controls.
Contact
Email: info@fixnium.com
Telephone: +1 307 394 5092